Frequently Asked Questions

Everything you need to know about your beauty haul

Are your products 100% authentic?

Yes, every product sold at Cosmetic Capital is guaranteed to be 100% authentic. We source directly from authorized distributors and reputable brands to ensure you receive genuine beauty products.

How long does shipping take?

Orders are typically processed within 24-48 hours. Standard shipping usually takes 3-7 business days, while express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for unopened and unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.

Do you ship internationally?

Currently, we ship to a select range of international destinations. Shipping costs and delivery times vary by country and are calculated at the checkout page.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna to make your shopping experience seamless.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.